The Design Process
Research and Discovery
Conducted user research to understand the pain points and needs of potential users.
Wireframing and Prototyping
Created wireframes to outline the basic structure and flow of the application. And developed interactive prototypes to test and refine the user experience.
Visual Design
Designed UI elements with a focus on simplicity and clarity, ensuring that users can easily find and use key features.
Validation
Conducting design validation involves organizing another round of usability testing and evaluating the usability of the design using the System Usability Scale. This iterative process can be utilized for further design refinements
Development Collaboration
Worked closely with developers to ensure the design was implemented accurately and efficiently.
Iteration
This initiative enhances the previous account opening process—which was limited to Indonesian citizens—by enabling international users to open a Mandiri Bank account seamlessly.
Design Objectives
To solve the challenges faced by Indonesian citizens working abroad in opening and managing a Mandiri Bank account, by enabling a seamless, accessible, and compliant digital onboarding process regardless of their current location.
Seamless Account Opening – Open a Mandiri account digitally without visiting a branch, using e-KTP and online verification.
Multi-Currency Support – Access savings and transactions in multiple foreign currencies, making it easier for overseas workers to receive and manage remittances.
Cross-Border Transactions – Faster and more integrated international transfers directly from the app.
All-in-One Financial Hub – Pay bills, top-up e-wallets, invest, and manage savings all in one place.
Enhanced Security & Accessibility – Multi-layered protection (biometric login, OTP, encryption) with 24/7 access from anywhere in the world.
Key Features
Livin’ by Mandiri New To Bank Overseas
This initiative enhances the previous account opening process—which was limited to Indonesian citizens—by enabling international users to open a Mandiri Bank account seamlessly.
Design Objectives
To solve the challenges faced by Indonesian citizens working abroad in opening and managing a Mandiri Bank account, by enabling a seamless, accessible, and compliant digital onboarding process regardless of their current location.
The Design Process
Research and Discovery
Conducted user research to understand the pain points and needs of potential users.
Wireframing and Prototyping
Created wireframes to outline the basic structure and flow of the application. And developed interactive prototypes to test and refine the user experience.
Visual Design
Designed UI elements with a focus on simplicity and clarity, ensuring that users can easily find and use key features.
Validation
Conducting design validation involves organizing another round of usability testing and evaluating the usability of the design using the System Usability Scale. This iterative process can be utilized for further design refinements
Development Collaboration
Worked closely with developers to ensure the design was implemented accurately and efficiently.
Key Features
Seamless Account Opening – Open a Mandiri account digitally without visiting a branch, using e-KTP and online verification.
Multi-Currency Support – Access savings and transactions in multiple foreign currencies, making it easier for overseas workers to receive and manage remittances.
Cross-Border Transactions – Faster and more integrated international transfers directly from the app.
All-in-One Financial Hub – Pay bills, top-up e-wallets, invest, and manage savings all in one place.
Enhanced Security & Accessibility – Multi-layered protection (biometric login, OTP, encryption) with 24/7 access from anywhere in the world.
